Frequently asked questions
Is the serum 100% original?
Yes — every bottle comes in sealed The Skin's Secret packaging. Batch and expiry are printed on the pack.
Is Cash on Delivery available?
Yes — Cash on Delivery across Pakistan. Delivery is free (normally Rs 450) and we waive the 16% GST, so the price you see is the price you pay.
How long does delivery take?
Usually 2–4 working days; remote areas may take a little longer.
Which serum is right for me?
Acne/pimples → Anti Acne · dullness, fine lines, glow → Anti-Aging + Brightening · hair fall → Anti Hair Fall. If you are unsure, just ask us on WhatsApp.
How should I use it?
The full routine is on the How to use page.
Can I use two serums together?
Start with one serum at first; message us on WhatsApp for a combined routine.
Is it suitable for sensitive skin?
Patch test the first time; if a reaction occurs, stop using it.
Returns or exchange?
For sealed or undelivered issues, see Returns & Exchange or message us on WhatsApp 0331 7887825, in line with our current policy.